Operational Offerings
What I install
Ten engagements, from a fixed-scope audit that finds what is unowned to embedded leadership that owns the operation. Every engagement is scoped and priced after a diagnostic call. No hourly billing on new work.
CARD 01
Fixed scope · 1–2 weeks
AGENT OPERATIONS AUDIT
I inventory every AI tool and agent in your business, assign a named owner to each one, quantify what it costs, and score your AI estate from 0 to 100.
CARD 02
Scoped build · Tested on delivery
AGENT CAPABILITY BUILD
I write the skills, workflows and SOPs that turn a general-purpose agent into one that knows how your business actually works, then test whether the result holds.
CARD 03
Scoped build · Measured before and after
AI WORKFLOW BUILD
I build two to four working automations inside your real processes, with measured before-and-after numbers.
CARD 04
Fixed scope · Policy and controls
AI GOVERNANCE AND CONTROL PACK
AI inventory, usage policy, human-oversight rules, cost controls, and an EU AI Act readiness checklist.
CARD 05
Monthly · Ongoing accountability
AI OPERATIONS RETAINER
I own your AI operation ongoing: monitoring what is running, controlling cost, expanding what works, keeping the team using it.
CARD 06
Monthly · Embedded leadership
FRACTIONAL COO RETAINER
Embedded operational leadership: SLA compliance, departmental P&L, and distributed team management.
CARD 07
Fixed scope · 1–2 weeks
OPERATIONS AUDIT
Non-AI operational diagnosis: workflow mapping, bottleneck identification, prioritised roadmap.
CARD 08
Scoped build
PROJECT MANAGEMENT SYSTEM SETUP
Workspace architecture across Asana, ClickUp, Monday or Notion: sprint cadence, views, statuses, templates, onboarding documentation.
CARD 09
Scoped build
CRM SETUP AND AUTOMATION
HubSpot, Zoho or Pipedrive synchronised with Make, Zapier or n8n: lead capture, routing, nurture sequences, pipeline reporting.
CARD 10
Scoped build
STR OPERATIONS SYSTEM
Guesty, Airbnb and Vrbo synchronisation, automated guest messaging, turnover dispatch and maintenance logging, revenue management.
Not sure which one fits?
Book a 30-minute call. We diagnose first, then match the engagement to what we find — never the other way around.