Industries I work in.
Two industries, operated from the inside — not observed from the outside. Everything below is written from systems I have actually run.
I work with businesses of roughly 10 to 100 staff in short-term rental operations and e-commerce. If your business is neither, the Agent Operations Audit will still find what is unowned — but the industry pages below are where my proof lives.
Short-Term Rental and Property
Multi-unit Airbnb and Vrbo portfolios. Guest message triage, dynamic pricing analysis, maintenance dispatch routing, turnover coordination.
- •Manual guest messaging across multiple channels, consuming hours every day with no triage and no ownership.
- •Turnover coordination that depends on who happens to be awake, with cleaner dispatch run by text message.
- •Pricing decisions made on instinct, and no single view of what any of it costs.
- Automated guest message triage and routing, with urgency scoring and escalation rules.
- Turnover dispatch workflows with checklists, vendor assignment and completion logging.
- Dynamic pricing analysis and revenue review against occupancy and seasonality.
E-commerce Operations
Fulfillment, customer support and marketing operations. Support triage, order-status automation, review classification, campaign reporting.
- •Order data spread across disconnected systems, with support load scaling linearly against revenue.
- •Marketing reporting built by hand every week because nobody trusts the dashboard.
- •Tools bought by individuals, never reviewed, quietly billing every month.
- Support triage and escalation routing with priority scoring and SLA timers.
- Order-status automation and inventory exception handling wired into the CRM.
- Campaign performance reporting generated from live data, not assembled manually.
What these two industries have in common
Physical inventory, real revenue, and AI adopted faster than anyone governed it. That combination — systems that must work, money that must reconcile, and tools nobody owns — is exactly where agent operations pays for itself. If your business matches that description in any other industry, the audit still applies.
Find out what your operation is actually costing you.
Book a 30-minute call. We look at what you are running, what it costs, and what is unowned. You leave with a clear picture whether or not you work with me.